In the fast-paced world of restaurant technology, consistent training isn’t just helpful—it’s essential. For QSR Automation, a company serving 21 of the top 25 restaurant brands in the U.S. with over 70,000 installations worldwide, the need for efficient training was clear. But their traditional approach was costing them time, productivity, and effective learning.
The Old Way: Inefficient and Time-Consuming
Like many growing companies, QSR Automation once relied on a five-day, in-person training program. While comprehensive in scope, this model had major limitations:
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???? Travel and logistics — employees from around the world had to converge in one place, consuming hours and budget.
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???? Poor retention — research and feedback revealed that learners retained mostly the introductory and final content, forgetting valuable material covered in the middle of sessions.
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????️ Lost productivity — time spent away from daily responsibilities reduced operational efficiency.
Clearly, QSR Automations needed a better way to share training content—one that fit modern expectations of access, efficiency, and learning impact.
A Modern Solution: DigitalChalk LMS
Given these challenges, QSR Automations chose DigitalChalk’s Learning Management System (LMS) to overhaul the way they deliver training content. The result? A flexible and scalable training platform that lets learners access courses anytime, anywhere — on their own schedules.
Here’s how DigitalChalk helped drive meaningful change:
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???????? On-demand accessibility — team members no longer needed to be in a classroom. They accessed training materials online, increasing convenience and flexibility.
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???? Improved retention — employees could revisit lessons and refresh their knowledge whenever they needed, leading to better long-term understanding.
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???? Targeted learning links — trainers could send personalized links to specific videos and modules, tailoring learning paths to individual needs.
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???? Time and cost savings — by eliminating travel and centralized training sessions, QSR Automations reclaimed valuable employee hours and reduced expenses.
Training was no longer a one-size-fits-all event; it became a continuous, on-demand experience that fit the realities of a global workforce.
Support That Makes a Difference
Beyond the platform itself, QSR Automations highlighted the value of DigitalChalk’s customer support. Whenever they had questions or needed guidance, the DigitalChalk team responded quickly—often within one business day—helping ensure the transition to digital training was smooth and stress-free.
According to Shari McCauley, Training Manager at QSR Automations:
“My favorite thing about DigitalChalk is that it is easy for learners to use and makes it easy for us to build content.”
What This Means for Training Programs
The success story of QSR Automations shows how investing in the right LMS can transform training from a costly obligation into a strategic advantage. With DigitalChalk, they achieved:
✅ Greater flexibility for learners anywhere in the world
✅ Enhanced knowledge retention through on-demand access
✅ Reduced training costs and administrative burden
✅ Improved overall productivity and employee performance
As organizations navigate training challenges in the digital age, QSR Automations’ experience serves as a compelling blueprint: meeting learners where they are and empowering them with tools that work around their schedules and real-world demands.